Website maintenance and support
Updates and support after your site goes live
Web Works Rise looks after websites after they go live. The team stays in contact, and requested updates are picked up when you ask for them rather than saved up for a fixed batch.
Maintenance is the ordinary life of a site: content changes, corrections, security and platform updates, and help when something breaks. A new product or a full rebuild is scoped separately.
A full rebuild is covered by web development.
Hosting, deployment and backups are covered by hosting and cloud infrastructure.
Maintenance problems we help businesses avoid
Small changes have nowhere to go. A phone number, a service description or a photo needs updating, and there is no one responsible for doing it.
Something has broken. A form, a page or an integration has stopped working properly, and the business needs someone to look at it.
The site is drifting out of date. Dependencies, the CMS or the host need attention, and leaving them alone is becoming a risk.
The original supplier has gone quiet. The site is important, and the people who built it are no longer available for ordinary help.
What maintenance and support include
The scope is agreed for each site and can cover any of the areas below.
Content updates. Pages, images and service information, changed when you ask. If you have editing access, you can make the everyday changes yourself and call the team for the rest.
Fixes. Bugs and breakages on the site, investigated and corrected.
Security and platform updates. Updates to the software the site depends on, applied so known issues are not left unpatched.
Performance checks. A look at pages that have become slow, and the practical changes that address the cause.
Hosting help. Support for deployment and the host, alongside the infrastructure service when the issue is the environment rather than the content.
Small improvements. A modest change to a page or a form. A new system or a redesign is quoted as its own piece of work.
How support works
You stay in contact with the team. There is no fixed waiting period before a request is picked up.
01 Agree the scope
What the site runs on, what you need changed most often, and who on your side can request work.
02 Stay in contact
The team remains available to the client. You are not left to raise a ticket into a queue with no named follow-up.
03 Make the change
A requested update is started when you ask for it. You are told when it is done.
04 Keep the platform current
Security and dependency updates are handled as part of looking after the site, not only when something has already failed.
Sites we can look after
Support is most straightforward on the stacks the team builds with.
- Next.js and Node.js
- Sites and applications built in the stack used for Web Works Rise projects.
- WordPress and Sanity
- Content sites on WordPress or Sanity, including editor access for your team.
- The host
- Help with deployment and hosting, including AWS and the other environments used for client projects.
Tell us what needs to change
Send the address and the update, the fault, or the worry. We will confirm what we can do and then carry out the work.
Book a Free ConsultationRelated reading
This article sets out what ongoing website support is for.
Why Web Works Rise
Support comes from the same UK-led team that builds websites, software and infrastructure, with delivery capacity in Tunisia. A content change, a fault and a hosting question can be looked at by people who understand the whole system.
The team stays in contact and acts on requests as they come in. The size of the change still matters: a text edit and a new feature are not the same job, and we explain the difference up front.
Frequently asked questions
How quickly do you make a change?
The team stays in contact, and a requested update is picked up when you ask rather than held for a monthly batch. You are told when it is done. How long the work itself takes depends on the change. A line of copy and a new feature are different jobs.
Can we edit some things ourselves?
Yes. Where the site has WordPress, Sanity or another editor, your team can have access to the content. The support team handles the changes that need a developer.
Can you look after a site you did not build?
Tell us the address and what the site runs on. We will say whether we can support it. Next.js, Node.js, WordPress and Sanity are the straightforward cases.
Does support include a new website?
No. Maintenance covers updates, fixes and the ordinary care of the current site. A rebuild or a new system is scoped as web development or software development.
Related services
These services are often useful alongside this one.
Talk to the team
Tell us what you need, what you have today, and what a good result looks like. We will reply with a practical next step.
Book a Free Consultation