Terms of Service

These terms cover your use of Web Works Rise services, software, and this website. They apply in the UK and abroad.

• Who we are, and how you accept these terms.
• What we deliver, and what you need to provide.
• Who owns the work, how we handle data, and how you pay.
• Limits on liability, how a contract can end, and how we resolve disputes.

1.1 Who we are

Web Works Rise is a technology and digital services brand operated by Bouden World Services. Bouden World Services is the legal company responsible for these services and this website. We help with digital change, AI-based solutions, and business software. We build tools that fit your organisation.

1.2 How you accept

You accept these terms when you use our services, use our platform, or sign a statement of work. If you accept for a company, you confirm you can bind that company.

1.3 Changes

We may change these terms. If a change matters, we will email registered clients at least 30 days before it starts. If you keep using the services after that notice, you accept the new terms.

2.1 Consulting

We advise on digital strategy, system design, technology plans, and change programmes. The work is shaped to your sector and your goals.

2.2 Software

Our teams design and build software. That includes custom apps, updates to older systems, moves to the cloud, and automation.

2.3 AI solutions

We use artificial intelligence in our delivery. This can include machine learning, language tools, forecasts, and business insight.

2.4 Ongoing support

We can support, maintain, and improve your applications after launch. The aim is to keep them useful as your needs change.

3.1 Information

Please give us accurate information on time. That includes system access, documents, the right people, and the business context we need.

3.2 Decisions

Name people who can approve work, give feedback, and decide on project matters without delay.

3.3 Following the law

You confirm that your use of our services follows the laws that apply to you. This includes data protection, employment, and any rules for your sector.

3.4 Working together

Good delivery needs a shared effort. Please join regular meetings, give clear feedback, and keep in touch with our team.

4.1 Your materials

You keep ownership of materials you give us. We use them only to deliver the work we agreed.

4.2 Work we create for you

When fees are paid in full, you own the custom work we made for you. This does not include our existing materials or third-party parts. The statement of work sets out the detail.

4.3 Our materials

We keep our methods, frameworks, tools, templates, existing code, and general know-how. We may reuse them with other clients.

4.4 Third-party software

If we include third-party software, that software stays under its own licence. We will list important third-party parts in the project documents.

5.1 Confidential information

Each side may receive private information. You and we will keep it private. We will use it only for the work we agreed.

5.2 Data protection

We handle personal data under UK GDPR and the Data Protection Act 2018. Our data processing agreement sets out our duties when we act as a processor.

5.3 Security

We use normal industry safeguards. These include encryption, access controls, security checks, and a plan for security incidents.

5.4 If data is breached

If a breach affects your information, we will tell you within 72 hours of becoming aware of it. We will help you put things right.

6.1 Fees

Fees are set out in the statement of work. They may be a fixed price, time and materials, or a retained service. Fees exclude VAT unless we say otherwise.

6.2 Invoices

We invoice on the schedule in the statement of work. Payment is due within 30 days of the invoice date, unless we agree another term in writing.

6.3 Late payment

Late payments may carry interest at 8% above the Bank of England base rate. This follows the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 Expenses

Fair expenses, such as travel or specialist third-party services, are either repaid against receipts or included in the agreed fee.

7.1 Commitments

Where we agree service levels, the statement of work will set out uptime, response times, and other measures.

7.2 What is excluded

Service levels do not cover:

• Delays you cause.
• Failures of a third-party service.
• Events outside our reasonable control.
• Planned maintenance windows.

7.3 Improving the service

We review our work, use your feedback, and adopt better ways of working over time.

8.1 Standard of care

We will perform the services with reasonable skill and care. That standard matches normal practice for similar work.

8.2 No harmful code

We will not knowingly put malicious code, backdoors, or hidden features in the work we deliver. We follow secure build practices.

8.3 Other warranties

Apart from the promises in these terms, services are provided as they are. We do not give other warranties, including fitness for a particular purpose, or that the work does not infringe someone else's rights, unless the law says we must.

9.1 Cap on liability

Our total liability for an engagement is capped. The cap is the fees you paid for the services that led to the claim, in the 12 months before the claim.

9.2 Indirect loss

Neither side is liable for indirect or special loss. This includes loss of profit, revenue, data, or business opportunity, even if we were warned it might happen.

9.3 What we cannot limit

Nothing in these terms limits liability for death or injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

9.4 Your indemnity

You will cover Web Works Rise for claims that come from your breach of these terms, misuse of the work, or third-party rights in materials you gave us.

10.1 How long these terms last

These terms last while we work together. Each piece of work is also covered by its statement of work.

10.2 Ending for convenience

Either side may end an engagement with 30 days' written notice. You will pay for work done and for fair wind-down costs.

10.3 Ending for breach

Either side may end at once if the other side breaks these terms in a serious way and does not fix it within 14 days of written notice.

10.4 Clauses that continue

Ownership, confidentiality, payment, warranties, and liability clauses still apply after the contract ends.

11.1 Talk first

We will try to settle a dispute by talking, through senior people on each side, before we start a formal process.

11.2 Mediation

If talks fail, the dispute goes to mediation run by the Centre for Effective Dispute Resolution (CEDR), under their model procedure.

11.3 Law and courts

These terms follow the law of England and Wales. The courts of England and Wales have exclusive jurisdiction if talks and mediation do not resolve the dispute.

12.1 Events outside our control

Neither side is liable if it cannot perform because of events outside reasonable control. Examples include natural disasters, war, terrorism, pandemics, government action, or a failure of infrastructure.

12.2 Transfer

You cannot transfer your rights or duties without our written consent. We may transfer ours to an affiliate or a successor company.

12.3 Independent parties

We are independent contractors. These terms do not create a partnership, joint venture, agency, or employment relationship.

12.4 Whole agreement

These terms, the statement of work, and the policies they refer to are the whole agreement. They replace earlier talks on the same subject.

12.5 If a clause fails

If a clause is invalid, the rest still applies. The invalid clause will be read in the smallest way that makes it valid.

12.6 Waiver

If we do not enforce a clause, that does not mean we give it up. A waiver must be in writing and signed.

Questions about these terms: