Terms of Service

Welcome to Web Works Rise. These Terms of Service ("Terms") govern your access to and use of our digital transformation services, technology solutions, and platform offerings within the United Kingdom and internationally.

1.1 About Web Works Rise

Web Works Rise is a technology consultancy specialising in digital transformation, AI-native solutions, and enterprise software development. We deliver bespoke technology solutions that empower organisations to navigate complex challenges and accelerate growth in rapidly evolving markets.

1.2 Acceptance of Terms

By engaging our services, accessing our platform, or entering into a Statement of Work (SOW) with Web Works Rise, you agree to be bound by these Terms. If you are accepting on behalf of your organisation, you represent that you have the authority to bind that entity to these Terms.

1.3 Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to registered clients at least 30 days prior to implementation. Continued use of our services following notification constitutes acceptance of the revised Terms.

2.1 Technology Consulting Services

We provide strategic technology consulting encompassing digital strategy, architecture design, technology roadmapping, and transformation advisory services tailored to your industry and organisational requirements.

2.2 Software Development and Engineering

Our multidisciplinary teams deliver end-to-end software engineering solutions, including custom application development, core modernisation, cloud migration, and intelligent automation implementation.

2.3 AI-Native Solutions

We embed artificial intelligence throughout our delivery framework, offering machine learning integration, natural language processing, predictive analytics, and AI-powered business intelligence solutions.

2.4 Managed Application Services (AMS)

We provide ongoing application support, maintenance, enhancement, and optimization services to ensure your technology estate continues to deliver value and remains aligned with evolving business needs.

3.1 Information Provision

Clients shall provide accurate, complete, and timely information necessary for service delivery, including access to systems, documentation, stakeholder availability, and relevant business context.

3.2 Decision-Making Authority

Clients must designate authorised representatives with appropriate decision-making authority to approve deliverables, provide feedback, and make timely decisions on project matters.

3.3 Compliance with Laws

Clients warrant that their use of our services complies with all applicable laws, regulations, and industry standards within their jurisdiction, including but not limited to data protection, employment, and sector-specific regulations.

3.4 Collaboration and Communication

Successful delivery requires collaborative partnership. Clients agree to participate in regular meetings, provide constructive feedback, and maintain open communication channels with our delivery teams.

4.1 Client Intellectual Property

All intellectual property provided by the Client remains the exclusive property of the Client. We shall use such materials solely for the purpose of delivering contracted services.

4.2 Deliverables and Work Product

Upon full payment of fees, ownership of custom deliverables created specifically for the Client (excluding pre-existing materials and third-party components) shall transfer to the Client as specified in the applicable Statement of Work.

4.3 Web Works Rise Intellectual Property

We retain all rights to our methodologies, frameworks, tools, templates, pre-existing code libraries, and general knowledge. These remain our intellectual property and may be used across multiple client engagements.

4.4 Third-Party Licences

Where third-party software, libraries, or components are incorporated into deliverables, such elements remain subject to their respective licence terms. We shall identify material third-party dependencies in project documentation.

5.1 Confidential Information

Both parties acknowledge they may receive confidential information during the engagement. Each party agrees to maintain confidentiality and use such information solely for the purposes of the engagement.

5.2 GDPR and UK Data Protection Compliance

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Data Processing Agreement (DPA) details our obligations as a data processor.

5.3 Security Measures

We implement industry-standard security measures including encryption, access controls, regular security assessments, and incident response procedures to protect client data and systems.

5.4 Data Breach Notification

In the unlikely event of a data breach affecting client information, we shall notify the affected client within 72 hours of becoming aware of the breach and cooperate fully in remediation efforts.

6.1 Fees and Pricing Structure

Our fees are set forth in the Statement of Work and may be structured as fixed price, time and materials, or retained services. All fees are quoted exclusive of VAT unless otherwise stated.

6.2 Invoicing and Payment

Invoices are issued in accordance with the payment schedule specified in the SOW. Payment is due within 30 days of invoice date unless alternative terms are agreed in writing.

6.3 Late Payment

Late payments may incur interest at the rate of 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 Expenses and Disbursements

Reasonable expenses incurred in service delivery (including travel, accommodation, and specialist third-party services) shall be reimbursed upon presentation of supporting documentation or included in the agreed fee structure.

7.1 Service Level Commitments

Where applicable, specific service level agreements (SLAs) regarding availability, response times, and performance metrics shall be detailed in the Statement of Work.

7.2 Exclusions from Service Levels

SLA commitments exclude circumstances beyond our reasonable control, including client-caused delays, third-party service failures, force majeure events, and scheduled maintenance windows.

7.3 Continuous Improvement

We are committed to continuously improving our service delivery through regular retrospectives, client feedback incorporation, and adoption of emerging best practices.

8.1 Professional Standards

We warrant that services shall be performed with reasonable skill and care, consistent with professional industry standards for similar services.

8.2 No Unauthorized Code

We warrant that deliverables shall not knowingly include malicious code, backdoors, or unauthorized functionality. We implement secure development practices throughout our delivery lifecycle.

8.3 Limitation of Warranties

Except as expressly stated herein, we provide services "as is" and disclaim all other warranties, express or implied, including warranties of merchantability, fitness for particular purpose, or non-infringement.

9.1 Limitation of Liability

Our total aggregate liability arising from or related to any engagement shall not exceed the fees paid by the Client for the specific services giving rise to the liability during the 12 months preceding the claim.

9.2 Exclusion of Consequential Damages

Neither party shall be liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.

9.3 Exceptions to Limitations

Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded.

9.4 Client Indemnity

Client agrees to indemnify Web Works Rise against claims arising from Client's breach of these Terms, misuse of deliverables, or infringement of third-party rights through Client-provided materials.

10.1 Agreement Duration

These Terms remain effective for the duration of the business relationship. Individual engagements are governed by their respective Statements of Work.

10.2 Termination for Convenience

Either party may terminate an engagement for convenience upon 30 days' written notice. Client shall compensate us for work completed and reasonable wind-down costs.

10.3 Termination for Cause

Either party may terminate immediately if the other party materially breaches these Terms and fails to remedy within 14 days of written notice.

10.4 Survival

Provisions regarding intellectual property, confidentiality, payment obligations, warranties, and liability shall survive termination of the agreement.

11.1 Good Faith Negotiation

The parties agree to attempt to resolve disputes through good faith negotiation between senior management representatives before pursuing formal proceedings.

11.2 Mediation

If negotiation fails, disputes shall be referred to mediation administered by the Centre for Effective Dispute Resolution (CEDR) in accordance with their Model Mediation Procedure.

11.3 Jurisdiction

These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for any disputes that cannot be resolved through negotiation or mediation.

12.1 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.

12.2 Assignment

Neither party may assign rights or obligations under these Terms without the other party's prior written consent, except that we may assign to an affiliate or successor entity.

12.3 Independent Contractors

The parties are independent contractors. Nothing herein creates a partnership, joint venture, agency, or employment relationship.

12.4 Entire Agreement

These Terms, together with the applicable Statement of Work and any referenced policies, constitute the entire agreement and supersede all prior understandings regarding the subject matter.

12.5 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

12.6 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision. All waivers must be in writing and signed by the waiving party.

For questions regarding these Terms of Service, please contact:

For service-related enquiries: